Refund & Security Deposit Policy

📌 Quick Summary

💳 The ₹500 Platform Fee — What It Is

Hoztel.com charges a one-time fee of ₹500 to unlock the verified contact details (phone number and WhatsApp) of a property owner. This fee covers:

• Verification and listing maintenance costs
• Access to the owner's direct contact information
• Platform support and infrastructure

All room bookings, rent payments, and security deposits are handled directly between you and the property owner — Hoztel.com is not a party to that transaction.

✅ When a Refund Will Be Given

We will process a full refund of ₹500 only if:

• You paid but the contact details were not displayed due to a technical error on our platform
• You were charged more than once for the same property (duplicate charge)
• The property listing was removed by Hoztel.com before you could access the contact details

❌ When a Refund Will NOT Be Given

• You changed your mind after unlocking the contact information
• The property owner did not respond to your calls or messages
• The room was not available when you contacted the owner
• You were not satisfied with the property after visiting
• The property did not match your expectations
• You found a better property elsewhere

🏦 Security Deposit — Paid to the Owner

When you move into a PG or hostel, the owner typically asks for a security deposit. This is separate from the ₹500 Hoztel fee and is paid directly to the owner.

What to know before paying a security deposit:

• Always get it in writing — ask for a receipt or written agreement mentioning the deposit amount
• Maximum recommended: 2 months' rent. Be cautious of owners asking for more
• Refund timeline: Your deposit should be returned within 30 days of vacating, after deducting any genuine damages
• Deductions must be itemised — the owner must tell you in writing what is being deducted and why
• Give proper notice: Most PGs require 30–60 days notice before vacating. Not following this may result in deposit deductions

If you face a deposit dispute:

• First, try to resolve it directly with the owner in writing (WhatsApp/email creates a paper trail)
• If unresolved, report the property to us at contact@hoztelrooms.com with details
• We will investigate and may suspend the listing if the owner is found to be acting in bad faith

📋 How to Claim a Refund (₹500 Fee)

🏢 Refund Policy for Property Owners (Subscription Fee)

Property owners who subscribe to our annual listing plan are covered by the following policy:

Refunds will be considered only if:

• You were charged twice for the same subscription period (duplicate charge)
• You submit a refund request within 7 days of payment

Refunds will NOT be issued for:

• Change of mind after subscribing
• Low enquiry volume (this depends on market factors and listing quality)
• Incomplete or inactive listings
• Account suspension due to policy violations

To raise a refund request, email contact@hoztelrooms.com within 7 days of payment.